You should get a new lock if your Schlage lock is rusty. As a result, rotating the thumb turn may not lock your door. If the Schlage Turn Lock feature doesn’t work after factory resetting the device, the thumb turn might be rusty or damaged. You can set new User Codes and try to lock the lock again to see if the Turn Lock feature is now active. You must complete this last step within 10 seconds. Then press and hold the Schlage button until a green light blinks from the button and your lock beeps.
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